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Product return

Return or exchange of goods of appropriate quality
If the purchased product does not meet the required shape, quality, dimensions, size, design, or for any other reason cannot be used for its intended purpose, the buyer has the right to exchange the product for an equivalent one.
The exchange can be made within 14 days from the purchase date.
The product can be exchanged if it is of appropriate quality, has NOT been used, retains its original appearance, includes the product information documents (tags), and the original packaging, if it was provided.
The purchase document (receipt, warranty card).

If the same product is unavailable at the time of exchange, the buyer has the right to:

  1. Purchase any other product from the available assortment at the same price.
  2. Purchase any other more expensive product from the available assortment with an additional payment.
  3. Purchase any other cheaper product from the available assortment, receiving the difference in the form of a Mocis.eu gift card.
  4. Cancel the contract and receive a refund in the form of a Mocis.eu gift card.
  5. Exchange for an identical product as soon as it becomes available for sale.

If you wish to return the product, you can return it to the store yourself or send it back with your chosen courier/parcel terminal at your own expense. (This does not apply to defective products from the manufacturer.)

To avoid misunderstandings, we kindly ask you to carefully select your product and inform us about important aspects (e.g., color, size, material). If you need further clarification about the product, please call +371 29101717, and ask any questions you may have. We will be happy to help!